Sunday, December 11, 2005

The IVR Cheat Sheet

The IVR Cheat Sheet is maintained by Paul English to help the average consumer deal with the annoying problem of trying to get a live person to talk to you when you need to resolve an issue with your bill. I have experienced it myself. When you call into a company's customer service response system (commonly called an IVR), you get routed through a series of prompts usually accompanied by a delay between prompts. If you are as impatient as I am, you want to bypass the automated prompts and get quickly to a live person. This sheet, which is constantly updated allows you to do that. I can't imagine that you will need to contact all of the companies on this list, but for the few you may have to deal with, this sheet will sure come in handy.

The instructions on how to use the sheet are at this link:
http://www.paulenglish.com/ivr/info.html

He actually gives credit to companies that try to make life easier for consumers at this link:

http://www.paulenglish.com/ivr/kudos.html

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